Terms and Conditions

Information on this practice

  • This practice is registered with the HPCSA
  • This practice abides by the Code of Ethics of the HPCSA
  • This practice is a member of Medical Protection Society
  • Traumacare do not diagnose severe conditions or conditions that may need medication, patients will be referred to Psychiatry or General Practitioners.
  • This practice follows all guidelines of the POPI Act, ensuring any personal information is protected from loss, damage or unauthorised destruction, and unlawful access
  • This practice uses mainly humanistic/existential therapy, which believes that people are born with the resources and ability to be in rewarding contact with other human beings and lead a satisfying and creative life.
  • The counseling sessions (adults and children) are usually recorded to allow reflection on what we have discussed. You may request the recordings to be erased at any time or you may refuse to have any recordings made. No copies will ever be distributed outside of this practice to any persons. Please understand all recordings are used for reflection by the counselor and helps in planning therapeutic interventions. These recordings are also used as session notes.
  • Short written notes on each session are kept; they are however stored securely and used only within this practice unless otherwise agreed upon between counsellor and client.
  • Please note that no records or reports are written or created for forensic use.
  • The sessions are completely confidential except under the following circumstances:-
    • From time to time I discuss my work with a clinical colleague, this is standard practice. My colleague is bound by the same code of ethics as myself.
    • If I believe that you are at risk of harming yourself or others, I reserve the right to break confidentiality in order to prevent harm.
    • If I believe that any minor is being harmed, I reserve the right to break confidentially in order to prevent harm.
    • Confidentiality can be broken if required so by a court of law to give evidence.
  • If the counseling required is for a minor, the parent or legal guardian is responsible to sign this contract thereby giving the counselor permission to counsel said minor.
  • Please note that this practice is contracted out of medical aid.
  • All accounts need to be settled immediately and then claimed from your medical aid.
  • Should the counseling sessions need to be terminated for any reason this will be discussed in detail with the client and alternative arrangements made in order to ensure the well being of the client at all times, please note the client also has the right to terminate counseling at any time and can request to be referred.
  • The fees of this practice will increase annually.
  • The fees can be paid by cash, cheque or credit card (Visa/Master) or SnapScan
  • Please note that a full days notice is required if appointments are cancelled.
  • You are entitled to have a copy of your signed contract please advise should you require a copy.
  • Please advise if you child has any allergies to food or cleaning chemicals, as toys and play therapy items are cleaned regularly and children’s hands are washed before and after using play therapy items, food is not usually provided however can be used for work on senses.
  • Please note both parents must agree to therapy particularly in case of divorce or separation, both parents must sign the counselling contract.

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